Shipping Policy

We accept online orders 24 hours 7 days a week, including weekends. All orders will be processed at least 1 day after your payment confirmation is sent to our email.
Most of our items will be made upon ordering and will take about 2-3 weeks to finish.

An order is considered complete after all of the following condition is fulfilled:
- You have completed payment as stated in the invoice
- You have received an email confirmation that the order has been confirmed
- Your order have been delivered to the stated shipping address
 
GOJEK/GRAB SERVICES
We provide GOJEK/GRAB services for customers in Jakarta who places orders through Direct Message and WhatsApp. Any agreements regarding delivery made on GOJEK/GRAB basis will be handled independently between Ruangs team and the customer, including any incurring charges as delivery fee will be at the customer's expense.
 
STANDARD SHIPPING 
We use JNE for shipping within indonesia, Post Indonesia for international shipping.
The shipping rate will be calculated online based on the submitted address and the tailored flat rate that is applicable to your region/country, and will be charged to the customer. Special rates apply for items weighing more than 2 kilograms.